Privacy Policy

Who we are

Our website address is: https://remiswiss.com.
This website is own by

ibeXtra Sàrl
Business Center A- One
Z.A. La Pièce 1 – Bâtiment A5
CH-1180 Rolle
Switzerland

1.What personal data we collect and why we collect it

1.1.Comments

We collect only the information that is necessary to provide the services offered via our Website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general Website traffic on our various Websites, and no additional information other than is necessary will be requested of you without first clearly informing you of the collection and use of such additional information. Among the information we collect there will be personal information. This means information that identifies you personally such as your name or contact details or data that can be linked with such information in order to identify you.

1.2.Information We Collect When You Register for an Account on Our Website

When you register for an account with us through any of our Websites, we may collect information from you such as:

Your name
Your telephone number
Your email address
Your address (including, city, state, postal code, and country)
Business name (if applicable)
Number of employees (if applicable)
VAT / tax number
Customer information, including the password chosen by you to access your account

We may request additional information from you depending on certain transaction, contractual or regulatory requirements. We will notify you of what information we need, and how it will be used. This information is used to contact you to answer your questions about us and to complete auctions, confirm purchases and conclude other transactions you have initiated with or through us.

1.3.Information We Collect from Persons Who Access Websites

We also collect information about you and your computer when you click on any of our Websites. We may log your IP address, browser type, access times, and referring site to help diagnose potential problems with our server, to administer our Websites, track and report website traffic and potentially for marketing purposes. Your IP address is used to gather broad demographic information.

Our Websites use cookies to keep track of your user account. We use cookies to deliver content specific to your interests, to save your username so you don’t have to re-enter it each time you visit one of our Websites, and for other purposes.

1.4.While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site (see cookies section)

1.5.When you purchase from us.

We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

2.How Do We Collect Personal Information About You?

Most of the personal information we collect about you is information voluntarily provided by you when you contact us or submit information to us, such as a registration, purchase, or other communications. Other personal information is available to us when you click on any Website and is collected electronically via our web engine. Other personal information may be obtained by us from publicly available sources from time to time.

2.1.Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

2.2.Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

3.Why Do We Collect Personal Information about You?

We collect personal information to establish a business relationship with you, consummate transactions with you, facilitate doing business with you, and/or to respond to an enquiry by you.

Where we require personal information on you to perform any of the above and you do not decline to provide such personal information (as is your right), we may not be able to provide the relevant services to you.

4.How Do We use your Personal Information?

Personal information collected by us is used to communicate with you and generally to facilitate doing business with you. We use the information provided by you to communicate with you regarding your specific inquiries.

We do not sell or release your personal information to any third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.

We will also send you information regarding our products and services.

We may use your personal information to enhance or develop features, products and services.

5.How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6.What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6.Where we send your data

Visitor comments may be checked through an automated spam detection service.

7.Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

8.What we share with others

We share information with third parties software who help us provide our orders and store services to you like marketing software or online invoice software.